Skip to footer

Support Center

Frequently Asked Questions

It's easy to qualify for free shipping with DW! Just select the free shipping option offered during checkout on orders over $99. Shipments under $99 qualify for $7.99 flat rate for shipping. Delivery will be provided by UPS, FedEx or GLS, depending on your location.
The Following Restrictions Apply:

  • Available for orders shipped to the contiguous United States only (excludes AK, HI, and international orders)
  • Excludes oversized items that must ship on their own like goals, trainers and wheeled bags. Such items are marked on the product page as oversized
  • Excludes PO boxes & APO addresses
  • Drop Ship items ship directly from the manufacturer. The value of drop-ship items are not included in your order total when calculating shipping promotions.

The expedited 2-day shipping option is just $15 when your order value is over $99! Note that UPS and FedEx have both suspended guaranteed delivery dates, meaning the arrival date for your package(s) may be subject to change and shipping refunds for late arrivals are not being granted, but this is still the best way to get your gear fast without spending a fortune on shipping. At checkout, select the 2-Day Air option showing the promotional $15 price.
The Following Restrictions Apply:

  • Available for orders shipped to the contiguous United States only (excludes AK, HI, and international orders)
  • Excludes PO boxes & APO addresses
  • Excludes oversized items that must ship on their own, such as goals, trainers and wheeled bags. Such items are marked on the product page as oversized.
  • Excludes dropshipped items that must ship directly from the manufacturer. Such items are marked on the product page as "dropshipped item - ships for free".
  • Delays caused by natural disasters, acts of terrorism, riots, strikes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, adverse weather conditions and similar conditions are not eligible for a refund.
  • Offer available for a limited time only

To view International shipping rates, place items in the shopping cart. In the "Calculate Shipping" box, select your country then click on the arrow to view the available rates. For more information, see our International page.

We are currently offering In Store Pickup! Simply place your order online and select the "In Store Pickup" option as your Shipping Method. Within 1-2 business days of your order being confirmed by email, you will be notified by email that your order is ready for pickup. Please see our Retail Locations for pickup hours.

If you'd like to cancel your order, you may do so any time before the order is dispatched for shipment. To submit a cancellation request, please email our customer service team and include "cancel" as your email heading. You will receive an email confirmation within 24 hours letting you know if we were able to timely cancel your order. Once your order is in the fulfillment process, the order cannot be canceled. However, after the package is delivered, you may return it and receive a refund for the full value of the product. Please visit our Returns Page for additional details on how to complete a return. Thank you and we appreciate your business!

Retail Locations

San Luis Obispo Store Map

San Luis Obispo

181 Suburban Road ,
San Luis Obispo, CA 93401

Retail Hours: Retail Pickup ONLY

Pickup Order Hours:Monday - Saturday: 10:00am - 5:30pm PST
Sunday: Closed

Alpharetta Store Map

Alpharetta

1151 Bluegrass Lakes PKWY,
Alpharetta, GA 30004

Retail Hours: Retail Pickup ONLY

Pickup Order Hours:Tuesday - Friday: 10:00am - 5:00pm EST
Saturday: 10:00am - 2:00pm EST
Sunday - Monday: Closed

Contact Us